Cancellation & Refund Policy

1. 14-Day Money-Back Guarantee

We want you to be completely confident in ComplyPulse. If you are not satisfied with the platform for any reason, you are entitled to a full 100% refund within 14 days of your initial subscription purchase.

This guarantee applies to all first-time purchases across Starter, Growth, and Scale plans (both monthly and annual billing cycles).

2. Subscription Cancellation

You can cancel your active subscription at any time with a single click:

1. Navigate to Settings > Billing in your ComplyPulse Dashboard or open the self-service Customer Portal link received in your invoice.

2. Click 'Cancel Subscription'.

Upon cancellation, your subscription will not renew at the next billing cycle. You will retain full access to your compliance features, evidence vault, and reports until the end of your prepaid period.

3. Merchant of Record Billing & Invoicing

All payment processing, invoicing, and tax settlement are securely managed by our authorized Merchant of Record (Paddle / Lemon Squeezy).

When a refund is approved, the funds are credited back to the original payment method (Credit Card, PayPal, or Bank Transfer) within 5 to 10 business days depending on your financial institution.

4. Requesting a Refund

To request a refund within the 14-day guarantee window, simply contact us with your account email and invoice number at billing@complypulse.com or submit a request directly through the Merchant of Record customer portal.

We process eligible refund requests within 24 business hours.